Top Social Media Management & Analysis Platform

Effective Date: 14.08.2023

This Privacy Policy describes how The Social Media ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website and use our social media management and analysis services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Services:

Personal Information: When you sign up for an account or use our Services, we may collect personal information such as your name, email address, and contact details.
Usage Information: We may collect information about how you interact with our website and services, including your IP address, device type, browser information, pages visited, and actions taken.
Social Media Account Information: In order to provide our Services, you may grant us access to your social media accounts. We may collect and store information from your social media accounts, including posts, interactions, and analytics data.

2. How We Use Your Information

We may use the collected information for the following purposes:

To provide, maintain, and improve our Services.
To communicate with you, including sending service-related notifications and updates.
To personalize your experience and provide content and features tailored to your preferences.
To analyse and monitor usage patterns and trends to enhance our Services.
To respond to your inquiries and provide customer support.
To comply with legal obligations.

3. Sharing of Your Information

We may share your information with third parties under the following circumstances:

With your consent.
To our service providers who assist us in providing the Services, subject to appropriate confidentiality and security measures.
To comply with legal obligations, such as responding to legal requests and protecting our rights and interests.
In connection with a merger, acquisition, or sale of all or a portion of our assets, where your information may be transferred as part of the transaction.

4. Your Choices

You can choose not to provide certain information, but this may limit your ability to access certain features of our Services.

You can review and update your account information by logging into your account settings.

Likewise, you can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the email.

5. Data Deletion Requests

You have the right to request the deletion of your personal data that we hold. To request the deletion of your data:

Email support@socialmedia.co.tz with the subject line "Data Deletion Request".
Include your name, email address, and a detailed description of the data you wish to have deleted.
We will verify your identity to ensure the security of your data before processing your request.
Once verified, we will delete your data within 7 days and notify you once the process is complete.

Please note that certain data may need to be retained for legal or operational reasons, as permitted by applicable laws.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

7. Children's Privacy

Our Services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to have the information removed.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at support@socialmedia.co.tz.